An emotional support animal provides comfort to support their owner’s diagnosed mental or emotional illness. Emotional support animals must be trained to behave properly in a public place. Acceptable emotional support animals are limited to dogs, cats, and miniature horses. We must be notified of emotional support animal travel and receive the required documentation in the form of a letter, as explained below, before 48 hours to departure.
JetBlue Emotional Support Animals
JetBlue accepts service and emotional support animals in the cabin at no extra charges. You’ll be asked at the airport to verify the service the animal offers.
JetBlue also wants all the confirmation codes on all correspondence. The documents must always accompany you and be readily available upon request from the airline personnel.
Things you need to know before you book a flight by JetBlue Airline
- All animals must behave properly in the public.
- You should inform about the animal to your reservation when booking online or notify JetBlue at 1-800-JETBLUE (538-2583) of the animal’s travel.
- We must be informed of emotional support animal or psychiatric service animal travel and receive documentation before 48 hours to departure.
- One person can have only one emotional support animal.
- Animals accepted as service, psychiatric service or emotional support animals must be providing services to the disabled person that cannot perform his tasks by himself.
- Only dogs, cats, and miniature horses are allowed as emotional support animals by JetBlue.
- All animals must sit on the floor.
- No animal is ever allowed to occupy a seat.
- Unless you’re at an airport that has a post-security relief area (like JetBlue’s T5 at JFK), if your animal needs to relieve him, you must exit the airport and return through security. Upon request, assistance will be provided by a JetBlue crewmember to and from the animal relief area. Please ask an airport crewmember for guidance.
Prohibited JetBlue Emotional Support Animals
JetBlue airlines never accept the following as emotional support, or psychiatric service animals as they can cause disturbance to the travelers
- Animals that are not cleaned properly
- Animals with a bad odor
- Animals who looks ill
- Animals who show aggression
- Animals with tusks
- Sugar gliders
Service animals other than cats, dogs, miniature horses will be considered for transport on a case-by-case basis.
Flying in Mint
JetBlue allows emotional support animals, and psychiatric service animals to accompany you in any seat except the emergency exit row unless the animal impedes an aisle or other area that must remain passable to enable an emergency evacuation.
In their Mint seating, individuals will pay for the lie-flat feature to adjust their animal on the floor.
If your animal is small enough to fit on your lap without touching any part of the seat, the lie-flat feature can be used.
Animal carriers are not permitted in Mint seating during critical phases of flight (taxi, take-off, turbulence, and landing) and so the empty carrier must be stowed in the overhead compartment.
If your animal is of a size that prevents an adjacent customer from utilizing the facilities of their seat, the customer traveling with the animal may need to be re-accommodated in another seat.