Privacy Policy

ESAcert Registrar Privacy Policy

1. We begin by safeguarding the security and integrity of customer information.

We are committed to protecting the security and integrity of customer information through procedures and technology designed for this purpose. 

• We limit employee access to customer information to those who have a business reason to know this information. Employees are required to honor our code of conduct, which includes standards to protect customer confidentiality. 
• Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of customer information
• We require outside companies (banks, etc.) who work with us to adhere to strict privacy standards through their contracts with us.
• We use technological means (such as backup files, virus detection, firewalls, and other computer software and hardware) to protect against unauthorized access or alterations to customer data.

2. Publicly Accessible Data

By using the services of our registrar, you agree that a standard set of data will be accessible to anyone who has your assistant animal’s registration number. This data includes:

• Owner’s first and last name
• Your animal’s name
• Animal type and breed
• A photo of your animal

Optionally, this may also include a doctor’s letter and any note you choose to leave for others. This is a mandatory feature, as it allows anyone to verify the validity of your registration, which is the primary purpose of the service.

3. We collect and maintain customer information as part of providing better service to you

In the course of serving you, we collect only the information you provide to us during the ordering and checkout process.

4. We do not share information with outside parties who may wish to market their products to you

• We only disclose the information we collect with the credit card companies and the gateway used to access them. 
• We do not share or otherwise disclose any personal information, including your name, address, telephone, or email addresses, with other organizations.

5.  Payment processing

We do not store any customer payment information. All data is securely stored by authorized payment providers, who comply with the necessary data protection regulations according to their payment licenses.

6. Browser information collected on our website

On the ESAcert website, we analyze our website logs to constantly improve the value of our website. We generate and assess a variety of aggregated, anonymous reports that include page views, unique views, unique visitors, repeat visitors, frequency of visits, peak-volume traffic periods, and other marketing information. We do not use this service to gather, request, record, collect, or track any personally identifiable information of internet users.

7. Personalization of Content

We use cookies on our site to personalize and customize the experience of our visitors and to support some necessary functions, like our shopping cart and checkout process. 

8. Privacy of our email lists

ESAcert maintains an email list for our newsletter. Individuals must opt-in to join our mailing list. We do not share the email addresses on our lists with anyone outside of our staff. Our list server software is configured to ensure that the email addresses of our subscribers are only accessible to authorized staff members and are not disclosed to anyone else.

9. Children’s privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. We do not knowingly contact or collect personal information from children under 13. 

10. Encryption Security

We use industry-standard SSL encryption technologies when transferring and receiving personal or financial data from our site.